Privacy Policy

Effective Date: 1st April 2023

Thank you for visiting our gift redemption website i.e., This Privacy Policy describes how we collect, use, and disclose information when you interact with our website and the services provided by CNPL ("we," "us," or "our"). By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

  1. 1.1Personal Information

    We may collect personal information from you when you visit our website, register an account, redeem a voucher, or communicate with us. The types of personal information we may collect include, but are not limited to:

    • Name
    • Email address
    • Mailing address
    • Phone number
  2. 1.2Non-Personal Information
    We may also collect non-personal information, such as your IP address, browser type, operating system, and website usage data. This information is collected automatically through cookies and similar technologies.

Use of Information

  1. 2.1Personal Information

    We may use the personal information we collect for the following purposes:

    • To provide and maintain our services, including voucher redemption and customer support.
    • To communicate with you regarding your account, vouchers, and related services.
    • To send you SMS/Email or call to inform about any pending document(s) or gifts/services process update.
    • To improve our website and services, and to analyze trends and user preferences.
  2. 2.2Non-Personal Information
    We may use non-personal information for various purposes, such as website analytics, identifying usage patterns, and improving our services.

Sharing of Information

  1. 3.1Service Providers
    We may share your personal information with third-party service providers who perform services on our behalf, such as courier agencies, vendor, payment processors, and customer support providers. These service providers are only authorized to use your personal information as necessary to provide the requested services.

  2. 3.2Legal Requirements
    We may disclose your personal information if required to do so by law or if we believe such action is necessary to comply with a legal obligation, protect our rights or property, or investigate potential fraud or security concerns.

  3. 3.3Business Transfers
    In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices

  1. 5.1Account Information
    You may review, update, or delete your account information by contacting us directly. Please note that we may retain certain information as required by law or for legitimate business purposes.

  2. 5.2Marketing Communications
    If you no longer wish to receive marketing communications from us, you can unsubscribe by following the instructions provided in the email or by contacting us directly.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will promptly delete it from our records.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the revised Privacy Policy on our website or by other means of communication. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at contact details mentioned in your voucher or call +918010099999.